Managing Difficult Customer Situations

Managing Difficult Customer Situations

Course Information

1 Day Course

Fee: $600 (before GST)

Course Dates: 

  • 19 Dec 2025
  • 9 Feb 2026


Time:
9.15am – 5pm

Contact: [email protected]

Venue: Online (via Zoom)

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  • Rewards are issued only after their referral has completed the course.
  • Referred individuals must not have attended our courses in the last 12 months.
  • Referrals from the same company or organization as the referrer are not valid.

Course Introduction

Good communication and interpersonal skills are essential in every job you do. In our everyday interactions,
we may come across customers whom we have difficulty interacting with. This practical and comprehensive
program will help you develop better communication and interpersonal skills. It will equip you with the ability
to read different customers and use the right techniques to deal with them. Participants will also learn how to
manage their own emotions when in a difficult situation as well as learn conflict management techniques. A
highly interactive method will be employed to keep the workshop relevant and useful for participants.

Learning Outcome

Course Outline

Trainer's Profile

Praga is a highly interactive and engaging international trainer, whose work is mainly based on research
and applied knowledge from extensive experiences in bench-marking organizations best practices.
As a dynamic training & development leader with more than 2 decades of experience, his training
Uniqueness comes from his Accelerated Training Approach which is built on Learning Design
Re-patterning Model™ known by many to be empowering, refreshing and filled with success formulas.
Praga is the co-founder of Accelerated Training Approach™ built on Learning Design Re-Patterning Model
and a Fellow Member with the Institute of Therapies Management (London). Holding a Masters
in Organizational Psychology, a Degree in Business Administration and several Diplomas in Psychology
and Psychotherapy. Praga is the only Singaporean to be certified as a Master Trainer with the Institute
Therapist Management of London researching on Human Behaviour.

In the early years, after serving the Republic of Singapore Navy for 7 years, Praga worked has an IT
program consultant by delivering program seminars to industrial leaders where he was also recognized
and awarded the best sales performer for continuously achieving and exceeding organizational targets. He
also became competent in the field of Information Technology by successfully completing and becoming
a Microsoft Certified System Engineer(MSCE), Microsoft Certified System Administrator(MSCA) and
Cisco Certified Network Associate (CCNA).

He’s also a:
• Certified Agile-SCRUM Master ®
• Certified Agile-SCRUM Product Owner ®
• Certified NLP Master Practitioner™
• Certified NLP Master Life Coach™
• Certified Master Trainer in Psychotherapy™
• Certified Behaviour Management Specialist™
• Certified EQ Practitioner™
• Certified Psychometric Profiling Trainer™
• Certified Trainer in Applied Counselling™
• Certified Stress Management Trainer™
• Certified ACTA Trainer & Assessor