Fundamental Management Supervisory Skills
Course Information
1 Day Course
Time: 9.15am – 5pm
Fee: $600 (bef. GST)
Contact: [email protected]
Venue: Hotel (near MRT)
Note:
- Tea breaks and buffet lunch will be served. Car park coupons are available upon request.
- For 3 pax and above, 10% discount across the board
Course Introduction
Improving the quality of the Leader/Manager/Supervisor has always been considered essential by successful executives because of the immediate impact on team/employee productivity. It can be costly if a Leader/Manager/Supervisor fails. As a result, training directors and managers allocate a sizeable portion of their budget to Leader/Manager/Supervisor training.
This workshop is specially designed with the dynamic business environment and challenges many face in the competitive business world. It can be specially customised to meet your specific needs.
Learning Outcome
- To help Leader/Manager/Supervisor and team leaders perform even better with these 15 activities
- Show that your organisation recognises the important role played by your
Leader/Manager/Supervisor and team leaders. - Help them to become effective leaders and communicators and equip them with the supervisory
skills they need to manage their teams. - Motivate your Leader/Manager/Supervisor to want to achieve their full potential and encourage
them to take responsibility for developing their own people too.
Who Should Attend
This workshop is essential for all Team Leaders, Supervisors, Senior Executives, Managers, and other responsible staff.
Course Outlines
- Topic 1. The Roles and Responsibilities of Leader/Manager/Supervisor
The Leader/Manager/Supervisor is perhaps one of the most underestimated people in an organisation. The position is one, which demands a wide range of managerial skills – communication, leadership, delegation, time management, motivation, to name but a few.
- Topic 2. An Introduction to Communication Skills
One of the most important skills of any team leader is the ability to communicate. To be a good communicator requires skills.
- Topic 3. Understanding Body Language
A significant percentage of the messages we send out to others is through our body language. An essential skill of the manager/supervisor is communication, and to be a good communicate we need to understand the effects and the power of body language.
- Topic 4. The Concept of Total Quality Service
This module is based on the principle that a customer is any person for whom we provide a product or service. If we think about this idea carefully, we can establish that there are many people for whom we provide a service, but who we do not recognize as ‘customers’. These people are usually our work colleagues or others within the organisation, although it could be absolutely ANYONE we come into contact with.
- Topic 5. A Guide to Decision Making
Taking decisions is a function of all leaders, and managers/supervisors will need to be able to approach the task in a logical way.
- Topic 6. An introduction to leadership
A Manager/Supervisor is a leader. This module is an introduction to leadership skills, and the first of three in this pack. It begins to establish the skills needed to function as a leader, relevant to the role of a supervisor.
- Topic 7. Styles of Leadership
The Manager/Supervisor will need to be able to use a range of leadership skills to operate effectively. One area to be aware of is their own style of leadership, and that a variety of styles can be utilised to meet particular needs, and specific situations.
- Topic 8. The Task and The Team
The role leader can be broken down into two major elements: the TASK and the TEAM. This module encourages delegates to think of themselves, and their roles, in terms of their commitment to these two factors. The balance of one against the other is represented in the form of graph- a weakness in either area will have a detrimental effect on the performance of the leader.
- Topic 9. An Exercise in Team Leadership and Team Working
This is simply a vehicle on which delegates are given the opportunity to put into practice, and observe, the leadership skills learned in other modules. It should be used during the latter stages of a management or leadership program.
- Topic 10. Use and Abuse of Time
This is a short module on time management. As a manager/supervisor, there is a responsibility to make effective use not only of your own time, but also that of others within the team.
- Topic 11. The Time Management Graph
Everything we do can be thought of in terms of two factors- how important is it, and how urgent is it. Important refers to the quality factor, and urgent refers to the time factor.
The time management graph splits tasks into four categories, dependent upon the greater or lesser degree of importance and urgency applicable to each.
- Topic 12. The Art of Delegation
One of the most difficult areas of a supervisor’s work, is that of delegation. By the very nature of the job, a manager/supervisor is responsible for more than he or she can personally do. They must therefore delegate work to others. Deciding on the nature and number of tasks to be delegated can cause considerable difficulty.
- Topic 13. Giving Clear Instructions
The role of the supervisor involves giving instructions to others on a regular basis. Giving clear, concise instructions however for from easy
- Topic 14. Team Skills
The work of managers/supervisor inevitably involves encouraging others to work as a team. A team working together effectively will pool resources, skills and information to achieve their aims.
- Topic 15. The Manager/Supervisor as A Trainer
Being a supervisor will normally involve the responsibility to develop individuals within the team. This will involve the training of others. Training can be thought of as a three stage cycle, incorporating a planning stage, and an evaluation. The module looks at the three stages, but recommends more specific training for the implementation stage, where the manager/supervisor is to undertake delivery personally.
Trainer Profile
- Mr. Praga
Praga is a highly interactive and engaging international trainer, whose work is mainly based on research and applied knowledge from extensive experiences in bench-marking organizations best practices. As a dynamic training & development leader with more than 2 decades of experience, his training uniqueness comes from his Accelerated Training Approach which is built on Learning Design Re-patterning Model™ known by many to be empowering, refreshing and filled with success formulas.
Praga is the co-founder of Accelerated Training Approach™ built on Learning Design Re-Patterning Model and a Fellow Member with the Institute of Therapies Management (London). Holding a Masters in Organizational Psychology, a Degree in Business Administration and several Diplomas in Psychology and Psychotherapy. Praga is the only Singaporean to be certified as a Master Trainer with the Institute Therapist Management of London researching on Human Behaviour.
In the early years, after serving the Republic of Singapore Navy for 7 years, Praga worked has an IT program consultant by delivering program seminars to industrial leaders where he was also recognized and awarded the best sales performer for continuously achieving and exceeding organizational targets. He also became competent in the field of Information Technology by successfully completing and becoming a Microsoft Certified System Engineer(MSCE), Microsoft Certified System Administrator(MSCA) and Cisco Certified Network Associate (CCNA).
He’s also a:
- Certified Agile-SCRUM Master ®
- Certified Agile-SCRUM Product Owner ®
- Certified NLP Master Practitioner™
- Certified NLP Master Life Coach™
- Certified Master Trainer in Psychotherapy™
- Certified Behaviour Management Specialist™
- Certified EQ Practitioner™
- Certified Psychometric Profiling Trainer™
- Certified Trainer in Applied Counselling™
- Certified Stress Management Trainer™
- Certified ACTA Trainer & Assessor