Essentials of Email Writing Etiquette

This program will help you understand the techniques, format, etiquette and delivery in writing better emails in your everyday work. Whether you are writing an email message to a co-worker or responding to a customer, this course will teach you the techniques of good email writing as well as understanding proper email etiquette. This one-day workshop will show you that emailing should not be difficult and a chore. Participants will be taught how to apply appropriate format, style and tone to their email writing. An interactive approach will give participants renewed confidence in their ability to write emails that are not only effective but also professional.

Learning Outcome

On completing this program, participants will
Organize their thoughts and write effective email messages
Understand the importance of good email etiquette
Apply proper email etiquette and format
Learn to write emails the way that business people read them
Learn how to improve readability in their email messages
Tailor their email messages to their audience
Capture the reader’s attention upfront
Make a positive impression with their writing
Learn to express themselves effectively through emails Employ concise writing techniques when emailing
Use the right tone and style when writing emails Write, edit and proofread the email messages

Course Outlines

Understanding the fundamentals of good business communication
The role that emails play today in business
Business Language Today
Barriers to effective communication

Parts of an Email Message
The Do’s and Don’ts of email writing
Form and Structure of Emails
The correct usage of emails
Understanding email etiquette and form
Observing basic Email Etiquette

Getting passive people to come out of their shells
Drawing the Line with aggressive people
Strategies for assertive communication with customers
Becoming assertive with your subordinates and colleagues
Handling complaints with assertiveness
Giving positive and negative feedback with assertiveness
How to use what you have learnt
Personal action plan for greater assertiveness

Using Subject Lines Effectively
How to make your email messages easy to follow
Personalising your Email Messages

Strategies for delivering good and bad news through emails
The 3 Step Writing Process
Organizing and Composing your email message
Creating effective sentences
Developing coherent paragraphs
Determining and Setting of Tone when writing
The 5c’s of Good Email Messages
Modern Business Writing Usage
Adding impact to business email messages