Effective Communication & Relationship Management

Effective Communication & Relationship Management

Course Information

1 Day Course

Time: 9am – 5pm

Fee: $780 (incl. GST)

Contact: bes@dnb.com.sg 

Course Introduction

You will learn the appropriate communication styles that will help you avoid ineffective communication and improve work relationships. Do not let negative experiences affect your willingness to try and get along with anyone! Discover how you can use the DISC as a tool to come out tops with not just textbook answers but tried and tested techniques as well!

Learning Outcome

• Reduce stress levels among colleagues.
• Confidently handle challenging dialogues in a calm fashion.
• Promote work productivity and sense of belonging in the workplace.

Course Outlines

  • Assessment of EQ.
  • Understand the intelligence behind emotions and expectations.
  • People reading.
  • Importance of social awareness.
  • Using EQ to interact positively with your colleagues and subordinates; and clients.
  • Identifying, discerning and escalating people’s needs and expectations.
  • Making people feel valued and important.
  • Identifying different communication styles.
  • How to use the four personality type psychometric tool (DISC) to communicate to different groups of people.
  • How to leverage on one’s strengths and work on weaknesses.
  • 5 Key assertive skills in managing challenging conversations.

Trainer Profile

Praga is a highly interactive and engaging international trainer, whose work is mainly based on research and applied knowledge from extensive experiences in bench-marking organizations best practices. As a dynamic training & development leader with more than 2 decades of experience, his training uniqueness comes from his Accelerated Training Approach which is built on Learning Design Re-patterning Model™ known by many to be empowering, refreshing and filled with success formulas.

Praga is the co-founder of Accelerated Training Approach™ built on Learning Design Re-Patterning Model and a Fellow Member with the Institute of Therapies Management (London). Holding a Masters in Organizational Psychology, a Degree in Business Administration and several Diplomas in Psychology and Psychotherapy. Praga is the only Singaporean to be certified as a Master Trainer with the Institute Therapist Management of London researching on Human Behaviour.

In the early years, after serving the Republic of Singapore Navy for 7 years, Praga worked has an IT program consultant by delivering program seminars to industrial leaders where he was also recognized and awarded the best sales performer for continuously achieving and exceeding organizational targets. He also became competent in the field of Information Technology by successfully completing and becoming a Microsoft Certified System Engineer(MSCE), Microsoft Certified System Administrator(MSCA) and Cisco Certified Network Associate (CCNA).

He’s also a:

  • Certified Agile-SCRUM Master ®
  • Certified Agile-SCRUM Product Owner ®
  • Certified NLP Master Practitioner™
  • Certified NLP Master Life Coach™
  • Certified Master Trainer in Psychotherapy™
  • Certified Behaviour Management Specialist™
  • Certified EQ Practitioner™
  • Certified Psychometric Profiling Trainer™
  • Certified Trainer in Applied Counselling™
  • Certified Stress Management Trainer™
  • Certified ACTA Trainer & Assessor