Credit Evaluation & Its Control
Course Information
1 Day Course
Fee: $780 (before GST)
Course dates:
- 11 Feb 2026 (Zoom Only)
Time: 9am – 5pm
Contact: [email protected]
Venue: Hotel (near MRT)
Note:
- Tea breaks and buffet lunch will be served. Car parking coupons are available upon request.
- For 3 pax and above, 10% discount across the board
Refer A Friend
Get a $15 NTUC voucher for every successful referral! T&Cs apply & while stocks last!
- Rewards are issued only after their referral has completed the course.
- Referred individuals must not have attended our courses in the last 12 months.
- Referrals from the same company or organization as the referrer are not valid.
Course Introduction
Bad debt, the opposite of profit, unfortunately, is a part of doing business, but not something that cannot be managed and control to a minimum thus ensure the company stays on the right track of profitability. A better understanding of the credit assessment policy and its control mechanism, which covers credit evaluation and credit limit review, would lay down a strong foundation to manage your company’s risks to minimize bad debts.
In this workshop, the facilitator hopes to share his 37 years of practical experience in credit management i.e. credit assessment and recovery, the 2 important components that would outline how to carry out the roles, functions and responsibilities appropriately to cope with the pressures, within or outside your organization, in handling professionally issues related to debt collection and ensure the company stays on course to achieving its goals.
Learning Outcome
- Understand the meaning and reasons for Credit Management.
- Appreciate the important of credit policy in defining the objectives, function and responsibilities of credit department to achieve maximum profitability from trading.
- Realize the need of credit assessment due to selective risk-taking in the interests of increasing overall profitability.
Course Outlines
- Topic 1. The Credit Management Process - what and where can it go wrong
- What do you expect to learn from this course?
- Topic 2. Credit Management
- Its purpose & objectives
- Policies and procedures
- Topic 3. Important of credit assessment
- Credit Assessment Policy
- Establishing Creditworthiness
– Opening New Account
– Basic Information Source
– In-dept Information Source
– Credit Visits
– Credit Limit
– Credit Term - Credit Limit Review
- Mind teaser
– Characteristic of a good credit controller
- Topic 4. The C’s of business credit
- What are the C’s of business credit?
- Topic 5. Credit History & Payment Behavior
- Why is this important?
- Where to get the information?
- Topic 6. Understanding Financial Statements
- An ability to understand the financial health of a company is one of the most vital skills – financial statements offer a window into the health of a company, which can be difficult to gauge using other means.
- Mind teaser
o What are the important things to analyze while reading an annual report?
- Topic 7. Questioning and Probing Skills
- Practical steps to effective questioning and probing skills
- Assertive communication enhances questioning
- Active listening improves questioning and probing results
- Topic 8. Who are our customers?
- How many types of customers
- How to handle difficult customers
- Topic 9. Sales & Credit Relationship
- The greatest threat to effective credit management
- Topic 10. Case Study
- How to check the creditworthiness of a new customer?
Trainer Profile
- Mr Soo Bee Hong
B H Soo has been involved in the area of Credit Management for the past 38 years, with the last 32 years in the management team. Trained by Americans and worked his way up, ‘rank and file’, and his working experience in various industries, together with 5 years in the Sales, he had accumulated vast, hands-on working experience, which had contributed greatly to making his training sessions very practical and performance orientated. His last employment was with an IT-based company as a Senior Manager, heading the Billing and Credit Control Department and also participated in their M1 management meeting and strategic planning.
B H Soo, who holds a Master of Science in Technology Management from University of Staffordshire (UK), a Bachelor in Business and Administration from University of South Australia (Australia) and an Executive Diploma in Management from University of Malaya (Malaysia), is a qualified trainer who has completed the Trainer’s Certification from Pembagunan Sumber Manusia Berhad (PSMB). He is an associate member of Malaysian Institute of Management, a committee member of Association of Credit Management Malaysia and an affiliate member of Institute of Credit Management (UK).
As B H Soo’s forte is in Credit Management, he carefully crafts and customizes his credit control and debt collection training sessions that meet organizational needs and carries out the sessions effectively, which is not only practical but performance orientated. With over 32-year experiences in management, the last 10 years holding a Senior Manager position, and plus numerous participations in leadership mentoring, coaching and training programs, particularly of the John C Maxwell team, he also meticulously designs his leadership trainings to teach, particularly the new young managers, on the importance of effective leadership skill that not only can influence people towards accomplishing goals but facilitate change in organization. As a spinoff, he also conducts training in the Customer Service Skills, Credit Control for Sales People and Effective Telephone Collection Skills.
B H Soo is passionate about teaching as he reckons it is his social responsibility to ‘transfer the knowledge and skills’, he had learned and acquired over the years, back to society. According to him, there is nothing more satisfying than being able to pass down his knowledge and experiences to the next generation. He subscribes to the philosophy of ‘my attitude is my choice’ – although I cannot change my world but I can change my attitude about it, and lives a healthier and happier life”. He is therefore energetic and highly-charged when conducting training sessions.
B H Soo has conducted many trainings, for 15 years now, including in-house training for Mydin, Mara, Cuckoo, NAFA, Pavilion and Cameron Bharat Plantations, and was also invited by associations to speak on ‘credit control and debt collection’.
Master of Science in Technology Management,
University of Staffordshire (UK)
Bachelor in Business and Administration,
University of South Australia (Australia)
Executive Diploma in Management,
University of Malaya (Malaysia).
HRD CORP Accredited Trainer
PSMB-MIM Certified Trainer [Cert. No: TTT/3813]