The New Leader
Course Information
1 Day Course
Fee: $600 (before GST)
Course Dates:
- 27 January 2025
- 21 February 2025
- 17 April 2025
- 05 June 2025
Time: 9.15am – 5pm
Contact: [email protected]
Venue: Hotel (near MRT)
Note:
- Tea breaks and buffet lunch will be served. Car park coupons are available upon request.
- For 3 pax and above, 10% discount across the board
Course Introduction
Supervision is a special challenge that can help you reach new career and lifestyle goals. You have the “right stuff” or the management would not have given you the opportunity to become a leader in the first place. However, becoming a successful leader is not as easy as some people might expect. Your attitude, behavior and organizational habits will set the pace and tone in your department. This course has been organized to introduce you to the challenges and opportunities in delegating, prioritizing and coaching, among others – which you will encounter in your new leadership role.
Learning Outcome
This workshop is essential for all Team Leaders, Supervisors, Executives and Managers.
Who Should Attend
Middle managers, executives, support staff, sales representatives, customer service and administrative staff, business professionals and anyone who seeks to become a more assertive communicator.
Course Outlines
- Topic 1. Meeting the Challenge
- Anticipating the Challenge Ahead
- Getting Started: Copy A Model Leader
- Communicating Through Your Attitude
- Your Attitude About Quality
- Your Attitude About Productivity
- Your Attitude about Safety
- Reflecting On Self-Confidence
- Taking Charge
- Presenting a Strong, Effective Image
- Getting Yourself And Your Staff Organized
- Staying Up-To-Date In Your Planning
- Turning Ideas And Plans Into Results
- Topic 2. Fitting Four Fundamentals Into Your Style
- Becoming An Effective Leader
- Establishing Your Authority By Setting Reasonable Standards And Limits
- Making The Transition To Your Leadership Style
- Letting Go Of “Business As Usual”
- Establishing Discipline
- Getting Results Through Your Staff
- Earning Your Staff’s Respect And Keeping It
- Learning How To Delegate
- Becoming An Effective Coach And Counselor
- Viewing Yourself As A Coach
- Using Counseling Effectively
- Forging Effective Relationships With Your Staff
- Becoming A Confident And Respected Leader
- Leading Your Staff To New Heights
- Building Winning Teams
- Setting Goals For Quality, Productivity And Safety
- Helping Staff Members To Motivate Themselves
- Topic 3. Dealing With Special Situations
- Staying Positive And Overcoming The Blahs
- Being Alert To Troublesome Habits
- Seven Unforgivable “Killer” Mistakes
- Supervising People Who Used To Be Peers
- Handling Possible Resentment
- Developing Your People Skills
- Solving Problems
- Identifying The Problem Employee
- Dealing With A Problem Employee
- Handling Conflict Among Staff Members
- Working With Other Departments And Work Groups
- Keeping Your Supervisor Happy
- Resolving Mistakes
- Getting A First-Rate Staff And Keeping It
- Pulling Together
- Looking Ahead: Continuing Your Leadership Training