Effective Communication & Relationship Management

In today’s increasingly interconnected business environment, it is vital that employees be able to interact and work effectively with others in the workplace. Communication is a skill that gives people the knowledge and techniques to ones internal and external personas. This program helps your people to recognize that skills in communication is inevitable, and that it can be healthy when appropriately managed by proper communication. These time-saving techniques enable the participants to develop skills and techniques for managing communication effectively, and to achieve positive outcomes, rather than to prevent all conflict. Go beyond the theory of dealing with conflict, with practical activities and role-plays that can build skills and confidence

Learning Outcome

After this programme, participants will be able to apply these concepts:

Key Elements of Communication
Rapport Building Strategies
Assessing the Conflict Situation & Resolution Styles
Using Empathy and Building Trust

Course Outlines

Understanding people’s specific needs and expectations

Principles of Communication
Personal values and beliefs
Intentions vs Actions
Core skills and processes for effective communication
Getting the message across
Mental States
That’s not what I meant at all
Putting yourself in the other person’s shoes
Conflict escalation and how to avoid it

Behavior Analysis- Body Language
Verbal
Non-Verbal

“Windows to your soul”
Analyzing Language Patterns
Insights to Quantum Linguistics

Applying Empathy
EQ – S.B.T.S
Why are people difficult?

The Art Of Listening
The Art of Questioning
- Probing
- Tonality & Pitch
Verbal Punctuation

Building Trust in Relationships
The Whale Done Method
Your Action Plan

Trainer Profile

Praga is a highly interactive and engaging international trainer, whose work is mainly based on research and applied knowledge from extensive experiences in bench-marking organizations best practices. As a dynamic training & development leader with more than 2 decades of experience, his training uniqueness comes from his Accelerated Training Approach which is built on Learning Design Re-patterning Model™ known by many to be empowering, refreshing and filled with success formulas.

Praga is the co-founder of Accelerated Training Approach™ built on Learning Design Re-Patterning Model and a Fellow Member with the Institute of Therapies Management (London). Holding a Masters in Organizational Psychology, a Degree in Business Administration and several Diplomas in Psychology and Psychotherapy. Praga is the only Singaporean to be certified as a Master Trainer with the Institute Therapist Management of London researching on Human Behaviour.

In the early years, after serving the Republic of Singapore Navy for 7 years, Praga worked has an IT program consultant by delivering program seminars to industrial leaders where he was also recognized and awarded the best sales performer for continuously achieving and exceeding organizational targets. He also became competent in the field of Information Technology by successfully completing and becoming a Microsoft Certified System Engineer(MSCE), Microsoft Certified System Administrator(MSCA) and Cisco Certified Network Associate (CCNA).

He’s also a:

Certified Agile-SCRUM Master ®
Certified Agile-SCRUM Product Owner ®
Certified NLP Master Practitioner™
Certified NLP Master Life Coach™
Certified Master Trainer in Psychotherapy™
Certified Behaviour Management Specialist™
Certified EQ Practitioner™
Certified Psychometric Profiling Trainer™
Certified Trainer in Applied Counselling™
Certified Stress Management Trainer™
Certified ACTA Trainer & Assessor